Shipping
Sheas & Sprays currently ships throughout the United States. All purchases qualify for complimentary standard shipping.
Order Processing
Orders are typically processed within 1–3 business days. Once your order has shipped, you will receive a confirmation email with available tracking information.
Please note that processing time is separate from the shipping carrier’s delivery time.
Returns & Exchanges
Due to the personal nature of fragrance products, all fragrance sales are final. We cannot accept returns or exchanges based on scent preference.
Opened or used fragrances are non-refundable and cannot be exchanged.
We encourage you to review the fragrance description and notes carefully before completing your purchase. If you need assistance selecting a fragrance, please contact our customer care team before ordering.
Damaged, Missing or Incorrect Orders
If your order arrives damaged, contains an incorrect item or is missing an item, please contact our customer care team as soon as possible.
Include the following information with your message:
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Your name
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Your order number
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A description of the issue
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Clear photographs of the product and packaging, when applicable
Our team will review the issue and work to provide an appropriate replacement or resolution.
Customer Care
We are committed to handling every customer concern promptly, professionally and fairly.
For assistance, please contact us through our Contact page and allow 1–2 business days for a response.